Here you can check the upcoming stops of your ship.
Frequently Asked Questions
Inquiries made by our customers / users
When does my ship arrive?
How can I send goods to (or from) a foreign country?
For any shipment of goods abroad, you need to contact a freight forwarder or a customs agent (it would be useful if they had a correspondent in the countries of origin and destination) who can inform you about requirements, procedures, documents, charges and estimated costs and will be able to organise the entire shipment to the place of delivery.
The following link on our website lists the freight forwarders and customs agents who are affiliated to the Port of Barcelona Efficiency Network quality label and therefore meet the quality standards established by our technical department.
I bought some goods that have arrived at the Port of Barcelona. What should I do to get them out of the port?
For advice on requirements and the cost of collecting your goods, we recommend that you contact a logistics operator. The seller in the country of origin ought to have one, who should be able to tell you the name of their correspondent (or partner company) in Barcelona.
If your goods do not fill a whole container and have come in a container shared with other purchasers, it will go from the Port of Barcelona to the warehouse of the operator who will open it, remove the goods and distribute them among the various customers.
That is why it is advisable to ask your seller in the country of origin which company your freight forwarder will send the container to in Barcelona. That way, when you get in touch with the company in Barcelona, you can ask them to estimate the total cost and avoid any surprises when the container arrives. The same operator will be in charge of completing customs formalities and handing over the goods.
What should I do about sending/receiving personal items (house moves, vehicles, etc.)
For this kind of operation, you should contact the following customs agents who make shipments of this type to get information on costs and procedures.
- ANGEL LAMELAS
- ANTONIO LLOBET
How can I find out if my goods have arrived?
To find out if your goods have arrived at the port, you need to provide us with the container registration number. It has 4 letters (the last one is ‘U’) + & numbers + a check digit.
When you have this information, email sac@portdebarcelona.cat and we can tell you if the goods are at the Port of Barcelona and, if so, where.
Note that this address is active during SAC office hours (Monday to Thursday, 08:00 to 17:00; Fridays, days preceding public holidays and August, 08:00 to 15:00).
What are the destinations and origins from the Port of Barcelona?
The Port of Barcelona makes available to its clients the regular lines search engine http://www.portdebarcelona.cat/web/port-dels-negocis/lineas-regulares.
If the “Advanced” search is carried out, indicating the geographical area, country and port of origin or destination as well as the circuit (import and export), a list of regular lines from the Port of Barcelona opens. To contact the companies, it is simply necessary to click on “Consignee” and the contact telephone number will appear.
How can I find out which scheduled services operate to a specific port abroad?
On the Port of Barcelona website you can find out which companies operate to the port in question, listed according to the type of operation you want to perform (transport of goods, passengers, vehicles, etc.)
You will also find information on stopovers and the capacity of the vessels on the service.
Once you enter the search, a list will appear with the shipping agents who provide the service. For more information, click on ‘Shipping Agent’ and a tab will open with their contact details.
If you can’t find any operators for the locations in question, you can search for the ports nearby and arrange additional transport by road or rail from there.
What are the customs warehouses in the Port of Barcelona?
You should contact the following logistics areas so that they can tell you if they have companies in their facilities that can provide you with this service and provide you with their contact details:
ZAL – ZONA DE ACTIVIDADES LOGISTICAS – info@zal.es
CONSORCIO DE LA ZONA FRANCA – czfb@zfbarcelona.es
How do I know the status of my container?
The Port of Barcelona offers its customers the CTA – Container Tracking Application so that they can track their containers in real time, 24/7, during their passage through the Port of Barcelona.
In the following link you will find all the functionalities of the tool as well as the option to register: https://appcta.portdebarcelona.cat/en/
How long can a container stay in the terminal?
The goods may be in the terminals, without being assigned a customs destination, for a maximum of 90 days.
The goods dispatched can be in the terminal as long as you want.
In both cases, it should be borne in mind that after the first five days of the container’s discharge, costs start to be generated.
You can consult fees here.
How can I obtain an inspection label for a container?
The procedure for you to download a container inspection label directly from the Sostrat website is as follows:
1. Go to the website sostrat.portdebarcelona.cat
2. Choose the ‘Inspection label query’ option, which is available to the public.
3. This screen will appear:
Enter the following data:
– Container registration number
– NIF of the companies concerned (shipping agent, customs agent, freight forwarder, etc.)
– Request No: this is not the inspection number. The request number is the ‘Result No’ in the ‘confirmation result’. You only need the numbers after the year. For example: B2018475.
The label will be printed in bilingual format in English/Spanish or English/Catalan, depending on the language chosen before submitting the application.
How can I obtain container inspection photos?
To obtain the photos of an inspection you need to send a request to the following email:
sac@portdebarcelona.cat
Note that this address is active Monday to Friday from 08:00 to 17:00
Requirements at destination/origin by tariff code
You can consult everything you need to know to export/import in the European Union (tariffs and taxes, rules of origin, product requirements, customs procedures and trade barriers) at the following link:
https://trade.ec.europa.eu/access-to-markets/en/home
How can I make a booking to deliver or collect a container at a terminal?
If you are the final authorised company on an online transport order and you are registered with the Port Authority and have an AG (Generic Authorisation), you can book through bcnbookingsystem.es
If you have any queries, consult the Q&A document at bcnbookingsystem.es
For additional information you can contact the CST department (Transport Service Center): cst@portdebarcelona.cat
What are the schedules of the container terminals?
APM Terminals is open for land operations from 06:00 a.m. on Monday until 02:00 a.m. on Saturday without interruption (during the week they are open 24 hours a day, 5 days a week), on Saturdays from 08:00 a.m. to 2:00 p.m. prior to the request before 12:00 p.m. on Friday.
Holidays on which there are no land or sea operations are:
- January 1st
- May 1st
- December 25th
You can find more information at https://www.apmterminals.com/es/barcelona
BEST is open for ground operations from Monday to Friday from 6 am to 2 am (the next day) and on Saturdays from 8 am to 2 pm.
Holidays on which there are no land or sea operations are:
- January 1
- May 1
- December 25th
You can consult more information at http://www.best.com.es/es/
PORT NOU is open from Monday to Friday from 8 am to 8 pm. The holidays are the same as in the city of Barcelona.
In this link you can consult the map of the accesses to the Port and to the different terminals: Guia_Mapa_Ajuda_Logistica_Accesis_Indicacions
How can I get the data of the buoy (wind, wave, etc.) in real time?
In this link on the Puertos del Estado website you can find predictive and real-time wave information, sea level, wind, temperature, currents, etc.
What are Incoterms and how are they classified?
Incoterms are rules developed by the International Chamber of Commerce that are used in international sales contracts. These terms are used to determinate when risk to the merchandise and the responsibilities of the buyer and seller are transferred. Even being of voluntary use, most international transactions are governed by the rules established in the incoterms.
The following link details the classification of the different incoterms: incoterms 2020_eng
Brexit, what should I be aware of?
To adapt to the new situation, the consultant Marta Torrents proposes in the attached document 20 steps to ensure your operation. Infografia brexit Port
We enclose TransFORMAR link where you will find information about the conferences related to Brexit: https://transformar.portdebarcelona.cat/tecnicas-online/
How can I find out the tariff codes of my merchandise?
In the following link you will find the database of the General Directorate of Taxation and Customs Union of the European Commission where you can consult the TARIC code of the goods.
https://www.mapa.gob.es/fr/ministerio/planes-estrategias/lineas-estrategicas-para-la-internacionalizacion-del-sector-agroalimentario/consultaaranceles.aspx
The TARIC code is the code of the integrated tariff of the European Community assigned to the tariff classification of a good. The TARIC is integrated for the tariff nomenclature (made up of chapters, items and subheadings) and customs duties (the tax assigned to each of the items and subheadings).
Where can I get information on treaties between countries?
In the following link you can consult the agreements that the European Union has with other countries: https://ec.europa.eu/taxation_customs/business/calculation-customs-duties/rules-origin/general-aspects-preferential-origin/arrangements -list_en
I’m a haulier. What steps should I take to unload in Barcelona? How can I obtain an acceptance or delivery note? How can I access the OT website?
In order to deliver or remove a container from the terminals or warehouses of the Port of Barcelona, the carrier, who is not a Portic customer or does not have the key agreed upon for telematic management, needs to have a PINCODE. You can see the procedure in this carrier guide.
For information on hauliers and transport companies, we recommend writing to this email: cst@portdebarcelona.cat
You can check the access to the Port here.
Where can I buy used containers?
The following companies sell containers, among other services:
– Zarzoso i Catasús. Tel.: 934 790 606 – comercial@zarca.es
– Progeco Tel.: 636 172 377 – viliam.koudelka@progecobcn.com
How can I find out when and where my cruise ship or ferry arrives? Can I accompany my relatives who are embarking or disembarking?
To obtain this information, please email sau@portdebarcelona.cat or call 93 298 60 00.
What are the holidays in the city of Barcelona?
– January: 1st and 6th
– April: 18th and 21st
– May: 1st
– June: 9th and 24th
– August: 15th
– September: 11th and 24th
– November: 1st
– December: 6th, 8th, 25th and 26th
I would like to send my CV. How can I do it?
Full information on sending CVs is available at this link.